frequently asked questions
How often should I have my carpets and upholstery professionally cleaned?
Most carpets and upholstery should be cleaned every 12–18 months, though households with pets, children, or heavy traffic may need service more often. Regular cleanings help extend the life of fabrics and maintain better indoor air quality.
What is hot water extraction, and why is it recommended?
Hot water extraction, often called “steam cleaning,” uses pressurized hot water and specialized solutions to remove dirt, bacteria, and allergens deep within carpet fibers. This method provides a more thorough clean and leaves carpets fresher compared to surface-only cleaning techniques.
Do you provide 24/7 emergency services for water damage?
Yes, we are available around the clock for emergency water damage restoration. A fast response helps reduce permanent damage, prevents mold growth, and saves you money on costly repairs.
Can professional cleaning remove pet odors and stains?
Yes, our specialized pet odor control treatments target both surface stains and deep-set odors. By neutralizing the source of the smell, we leave your home fresh and hygienic.
What types of flooring and surfaces do you clean besides carpet?
In addition to carpets and upholstery, we also clean and restore tile, grout, and natural stone. This helps bring back the shine and ensures your surfaces remain durable and long-lasting.
Is professional carpet cleaning safe for children and pets?
Absolutely. We use eco-friendly, residue-free cleaning solutions that are safe for your family and pets while still providing a deep, effective clean.
How long does it take for carpets to dry after cleaning?
On average, carpets take 6–12 hours to dry, depending on humidity, airflow, and the type of carpet fibers. We recommend good ventilation and ceiling fans to speed up the drying process.
Do you offer mold testing and inspection services?
Yes, we provide professional mold testing to help identify hidden growth and potential health hazards. Early detection is key to maintaining a safe indoor environment.
What makes professional cleaning better than DIY methods?
DIY machines often leave behind residue, excess water, or only clean the surface layer. Professional cleaning uses stronger equipment and techniques that remove deeply embedded dirt, extend carpet life, and improve overall cleanliness.
How do I prepare my home before a carpet cleaning appointment?
We recommend removing small items, breakables, and clutter from the cleaning areas. Our team will handle moving light furniture, and we’ll walk you through any special instructions before we begin.